So I’ve been busy, and as such, haven’t updated this blog for a while.  For the past 2.5 years I have worked as a research engineer in the Interactive Behavioural Analytics (IBA) team for the CSIRO’s Data61.

My work there had two major focuses: I was the project leader for IBA – Cyber Security.  This is a fascinating problem space where we looked at the cognitive drivers and socio-technical predictors of human behaviour around cyber security.  A lot of the work we did could be summed up in the single question: ‘Why do people click on dodgy links?’.   During my period there we engaged in collaborative projects with major FinTech institutions, opened up a whole new area of research for the IBA team and did some fascinating research.  I will be writing more some about that work in upcoming posts.

I also worked on Human-machine trust in the domain of automated systems, Machine Learning and algorithmic based technologies.  In this area, we are trying to understand how people interact with smart technologies, so specifically, ones that learn and adapt, such as Machine Learning.  Since these technologies are so ubiquitous now, it’s increasingly important to understand under what conditions people do, and do not, trust automated predictions.

Below is a list of my main published research outputs over this period.  In the near future I will be writing more posts talking through some of this work in less nose-bleed academic language.  Stay tuned.

Sympathy for the algorithm: Comparing user trust in human and algorithm partners in collaborative decision making
Dan Conway, Kun Yu, Shlomo Berkovsky, Ronnie Taib, Fang Chen.
Publication pending.

A Qualitative Investigation of Bank Employee Experiences of Information Security and Phishing
Dan Conway, Ronnie Taib, Kun Yu, Shlomo Berkosvcky, Fang Chen.
Accepted: Symposium on Usable Privacy and Security (SOUPS). 2017
https://www.usenix.org/sites/default/files/soups2017_full_proceedings.pdf

User Trust Dynamics: An Investigation Driven by Differences in System Performance
Kun Yu, Shlomo Berkovsky, Ronnie Taib, Dan Conway, Jianlong Zhou, Fang Chen
March 2017 IUI ’17: Proceedings of the 22nd International Conference on Intelligent User Interfaces
http://dl.acm.org.simsrad.net.ocs.mq.edu.au/citation.cfm?id=3025219&CFID=958456197&CFTOKEN=19879782

How to Recommend?: User Trust Factors in Movie Recommender Systems
Shlomo Berkovsky, Ronnie Taib, Dan Conway
March 2017 IUI ’17: Proceedings of the 22nd International Conference on Intelligent User Interfaces
http://dl.acm.org.simsrad.net.ocs.mq.edu.au/citation.cfm?id=3025209&CFID=958456197&CFTOKEN=19879782

Trust and Reliance Based on System Accuracy
Kun Yu, Shlomo Berkovsky, Dan Conway, Ronnie Taib, Jianlong Zhou, Fang Chen
July 2016 UMAP ’16: Proceedings of the 2016 Conference on User Modeling Adaptation and Personalization
http://dl.acm.org.simsrad.net.ocs.mq.edu.au/citation.cfm?id=2930290&CFID=958456197&CFTOKEN=19879782

Robust Multimodal Cognitive Load Measurement
Fang Chen, Jianlong Zhou, Yang Wang, Kun Yu, Syed Z. Arshad, Ahmad Khawaji, Dan Conway
Book. Springer, 2016
https://link.springer.com/book/10.1007/978-3-319-31700-7

Misplaced Trust: A Bias in Human-Machine Trust Attribution — In Contradiction to Learning Theory
Dan Conway, Fang Chen, Kun Yu, Jianlong Zhou, Richard Morris
May 2016 CHI EA ’16: Proceedings of the 2016 CHI Conference Extended Abstracts on Human Factors in Computing Systems
http://dl.acm.org.simsrad.net.ocs.mq.edu.au/citation.cfm?id=2892433&CFID=958456197&CFTOKEN=19879782

The effect of stress on cognitive load measurement
Dan Conway, Ian Dick, Shidong Li, Yang Wang, Fang Chen.
IFIP Conference on Human-Computer Interaction. Springer Berlin Heidelberg, 2013.
https://link.springer.com/chapter/10.1007/978-3-642-40498-6_58